Refund policy

For Swifta Systems packs and services, sold by Bailey Branding (ABN 68 546 591 446). Last updated 13 October 2026.

The short version

Faults are fixed or refunded. If a pack does not work as described, tell us. We will fix it, replace it or refund you, as the Australian Consumer Law requires.
No change-of-mind refunds once your snapshot link has been issued, which happens the moment your payment succeeds.
Services are refunded in full for work not started, and in proportion for work not finished.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These guarantees apply whether you buy for yourself or for a business, because every pack costs less than A$100,000. Nothing in this policy takes any of them away.

2. What counts as a fault

A fault is something wrong with the pack itself. Examples:

the snapshot link does not work and we cannot issue a working one;
the snapshot will not import into a HighLevel account that meets the requirements on the product page;
a component the product page says is included is missing;
a component is broken, so the thing it is described as doing cannot be done;
you were given a different pack from the one you paid for.

These are not faults in the pack, although we will still try to help:

your HighLevel account does not have the feature the pack uses switched on, for example Voice AI or SMS, or your plan does not include it;
HighLevel or its carrier has not approved your regulatory bundle or issued your number yet;
your calendar is not connected, your business details have not been filled in, or the number has not been assigned to the agent;
the pack has been edited in your account and the edit broke it;
you decided the pack does not suit your business;
a change HighLevel makes to its platform after your purchase. We update packs where we reasonably can when that happens.

3. How to make a claim

Email [email protected] from the address you bought with. Tell us the pack name, what is wrong and what you expected, and attach screenshots or a short screen recording if you can.
We reply within two business days (Brisbane time, Monday to Friday). We may ask to see the problem on a screen recording or a short call.
If it is a fault, we fix it within a reasonable time. Usually that means we issue a corrected snapshot and you import it again. If we cannot fix it within a reasonable time, or the failure is major, you choose between a refund and a replacement.
Refunds go back to the card you paid with, through Stripe, within ten business days of our agreeing to the refund. Stripe emails you when it has been processed.

4. Change of mind

A pack is a digital product delivered instantly. Once the link has been issued it cannot be returned, so we do not offer refunds for change of mind, for buying the wrong pack because you did not read the description, or because you decided not to use HighLevel after all.

To avoid that, every product page says exactly what is inside the pack and what is not, and what you need before you buy. If you are not sure, ask the setup assistant or email us before you order.

If you bought a pack by mistake, for example a duplicate purchase or the wrong pack, email us within seven days and we will put it right, usually by refunding the duplicate or giving you the right pack and refunding any difference.

5. Services

Set-Up For You: a full refund if we have not started. If we have started and cannot finish, for any reason other than you cancelling or not giving us what we need, a full refund. If you cancel part-way, a refund for the parts not delivered.
Keep It Running: cancel at any time and you will not be charged again. The month already paid for runs to its end and is not refunded.
Custom work quoted separately: the quote says how it is billed and refunded.

Services also carry consumer guarantees. If a service is not done with due care and skill, or is not fit for the purpose you told us about, tell us and we will put it right or refund the part that was not.

6. Chargebacks

Please contact us before asking your bank to reverse a payment. We respond quickly and we would rather fix the problem. Where a chargeback is raised for a pack that was delivered and not faulty, we provide the delivery records to the bank.

7. Contact

Bailey Branding (Swifta Systems), [email protected]. This policy is governed by the law of Queensland, Australia.